FAQ

1. What does Camille Tote sell?

Camille Tote offers a curated collection of women’s handbags designed for everyday elegance, modern style, and practical use. Our products are made for women who love timeless accessories that are easy to style for work, travel, shopping, and daily life.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Free Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on the destination, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send you a tracking number by email so you can follow your package’s delivery status.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes.

7. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If the order has not yet been processed, we may be able to update it. Camille Tote is not responsible for packages delivered to an incorrect address provided by the customer.

8. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the delivery status. If you still have concerns, contact our support team and we will be happy to assist you.

9. What is your return policy?

We want you to feel confident shopping with Camille Tote. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, in original condition, and returned with original packaging when applicable.